Refund Policy

 

Cancelations:
It happens to the best of us. If you've had a change of heart, you can cancel your order within 24 hours of placing it. Just drop us a line at support@kaladyndesigns.com. Please note though that each item is custom made to order and after 24 hours our team starts creating your order pretty quickly, so once they've begun, we can't halt the process.

 

Returns:
No problem! We understand. If your purchase isn't quite what you envisioned, you have a 14-day window from its arrival to decide on a return. Just remember, you'll need to cover the return shipping.

 

Exchanges:
Want a different size or style? No problem! Just get in touch with us within 14 days of receiving your item at support@kaladyndesigns.com, and let us know you'd like to make an exchange. Once we receive your return in its initial condition, we'll process a full refund. Meanwhile, go ahead and order the size or style your prefer, so we can get started on it right away!